I am Naomi Wairimu, an IT professional and an undergraduate student at Mount Kenya University pursuing a Bachelor of Science in Information Technology. I specialize in web development, system administration, and IT support. I’m passionate about solving technical problems, optimizing system performance, and delivering smooth and secure IT solutions.
Education
Bachelor of Science in Information Technology
Mount Kenya University (Currently pursuing)
Relevant Coursework: Computer Programming, Algorithms, Web Development, Data Structures, Operating Systems, AI, Mobile App Development, ICT Project Management, and more.
Web Development: Front-end & back-end development, database configuration
System Administration: End user support, software installations, server configurations
Version Control: Git, GitHub
Network Support: LAN support, troubleshooting
Soft Skills:
Problem Solving
Team Collaboration
Effective Communication
Project Management
Leadership
Analytical Thinking
Customer Service
Experience
IT Technical Support Intern
United States International University-Africa | January 2025 - Present
Provided real-time technical support to students, staff, and faculty.
Handled software installations, network configurations, and troubleshooting of technical issues.
Managed user accounts and provided support through Active Directory, email administration, and VPN configurations.
Worked in high-pressure environments to ensure timely resolution of IT-related issues.
IT Support (Part-time)
Star General Hospital | April 2023 – December 2023
Provided IT support services, including troubleshooting and network configurations.
Assisted in managing digital records and system operations.
Resolved technical issues efficiently and offered guidance to clients.
Freelancer - IT Support / Full-Stack Developer
January 2021 - 2022
Collaborated on web development projects using front-end and back-end technologies.
Developed and deployed systems including chatbots and database management systems.
Engaged in AI integration for data science projects.
Achievements
Completed a 12-week Student Training Entrepreneurial Promotion (STEP) program, mastering skills in business management, financial planning, and entrepreneurship.
Contributed to Applied Machine Learning Days-Africa at USIU, engaging in a 4-day workshop on AI and machine learning.
Attended and completed workshops on Microsoft Azure AI Responsible Day 2024, focusing on responsible AI and AI Prompt Flow using Azure ML.
Completed a 12-week Student Training Entrepreneurial Promotion Sustainability (STEPs) program at Leuphana University of Lüneburg, specializing in entrepreneurship and strategic management.
Languages
English: Fluent
Kiswahili: Fluent
Activities and Societies
Google Developer Students Club (GDSC) - Mount Kenya University (Active Member 2021 - 2024)
Engaged in practical workshops and projects covering data science, cyber security, web, and mobile app development.
Collaborated with fellow students on hands-on coding challenges while attending tech-related events.